Security and Compliance for Support
It goes without saying that when disbursing support to those in need security is paramount. Protecting recipients data is vital, particularly when operating at scale and working with vulnerable individuals. The use of personal information, combined with banking details means that lots of PII is being processed. So we’ve collated the non-negotiables of what you should insist on from a disbursements or payments partner and how to make delivery a safe process for the recipient.
- ISO 27001 accreditation to ensure processes and auditing standards are in place
- Demonstrate rigorous data protection standards both within and outside of the platform itself e.g. Cyber Essential Plus certification
- Funds are being allocated compliantly, adhering to GDPR and DWP reporting guidelines
- The option to disburse funds without the need for the recipient to share bank details or other sensitive information
The payment distribution method chosen must also ensure the confidentiality of the recipient’s personal and financial information. With bank transfers, taking the recipient’s personal banking details through an application form means sensitive and personal information is being stored and has GDPR implications. Sending a voucher code may be easier and all is required is a name, plus an email address or mobile number.
Support and Welfare Payment Options
There are many reasons why payment delivery options play a key role in the security of delivering funds. Here are just some of the issues that can be avoided with a more sensitive selection of delivery method, to make sure that it goes to the right recipient.
- Separated or abusive partner having access to the payout
- Landlord/intermediary having prior access
- Accidentally sending to old/incorrect address
- Faked supporting documents
Having the ability to send vouchers via SMS, email or physically printing a letter and handing it to the recipient, can help to ensure the safety of the payment, allowing it to reach the correct, deserving recipient. With Huggg you can take minimal details such as a mobile number and send a voucher code directly to the recipient so they can use it on their phone to get the goods or funds they need from a cashpoint.
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