Welfare Payments
Business Gifting

Deliver public funds with confidence.

End-to-end payouts with national reach, partner delivery, and audit-ready control - built for CRF and beyond.

British Red Cross
Nottinghamshire County Council
Luton
North Northamptonshire Council
Northumberland County Council

This page is for councils, housing associations and charities delivering welfare support. If you are looking for employee or client gifting for businesses, visit huggg.me.

Trafford Council

"We are very pleased with the quality of the Huggg platform, the system administration is straight forward and reliable and we appreciate the responsiveness of the Huggg team. The process for end users, from receiving the link code to generating a voucher for their preferred supermarket, is intuitive and user friendly and we have received very positive feedback from schools and families."
Monica Tandon
Senior FIS Officer

North Northamptonshire County Council

“The Huggg system is very user friendly and simple to use in terms of the physical distribution of vouchers. Huggg also provides excellent coverage in terms of the supermarkets at which the vouchers can be used. Huggg has provided an outstanding service to North Northamptonshire County Council. ”
Chris Wickens
Head of School Place Planning, Children’s Services

Nottinghamshire County Council

"The process is so easy, once a request is made, a parent can receive their voucher within minutes. Huggg is well thought out having the ability to provide vouchers by text, email or hard copy.”
Irene Kakoullis
Group Manager for Early Childhood Services

Homelink Lewes

“The best way we can get our food and energy grant service out is through Huggg. It allows us to get food and energy vouchers out to clients in desperate need instantly to their phones.”
Shaun Gilbert
Client Manager
1 / 4

Trafford Council

"We are very pleased with the quality of the Huggg platform, the system administration is straight forward and reliable and we appreciate the responsiveness of the Huggg team. The process for end users, from receiving the link code to generating a voucher for their preferred supermarket, is intuitive and user friendly and we have received very positive feedback from schools and families."
Monica Tandon
Senior FIS Officer

North Northamptonshire County Council

“The Huggg system is very user friendly and simple to use in terms of the physical distribution of vouchers. Huggg also provides excellent coverage in terms of the supermarkets at which the vouchers can be used. Huggg has provided an outstanding service to North Northamptonshire County Council. ”
Chris Wickens
Head of School Place Planning, Children’s Services

Nottinghamshire County Council

"The process is so easy, once a request is made, a parent can receive their voucher within minutes. Huggg is well thought out having the ability to provide vouchers by text, email or hard copy.”
Irene Kakoullis
Group Manager for Early Childhood Services

Homelink Lewes

“The best way we can get our food and energy grant service out is through Huggg. It allows us to get food and energy vouchers out to clients in desperate need instantly to their phones.”
Shaun Gilbert
Client Manager
1 / 4

Support solutions for Local Authorities, Housing Associations and Charities

Our platform allows you to quickly disburse the funds that your community needs, and track the results. Common use cases include Household Support Fund (HSF), Crisis and Resilience Fund (CRF), Free School Meal vouchers, heating support and white goods provision.
Retail vouchers
A massive range of top brands from supermarkets to home essentials and clothing.
Energy & Water Vouchers
Our prepaid digital Mastercards can pay bills at Water or Energy companies. Meter top ups available.
Cash Vouchers
Send vouchers for Post Office, PayPoint or PIN4ATM to ensure instant support.
Appliances & White Goods
Send appliances from washing machines to air fryers direct to homes. Delivery and installation included.
Winter Warmth & Energy Packs
A selection of curated goods to keep people and homes warm in winter.

How Huggg works

We make it really easy for organisations of all sizes to send vouchers to individuals or at scale. Here's how:
01
Shop

Choose from a wide range of retail or cash vouchers or select from our delivered goods collections.

02
Select Value

Choose the value of the voucher.  For goods, values include delivery and VAT.

03
Personalise
Write a custom message then choose your sending method from email, text or printed letter.
04
Checkout
Check the details, save to draft or proceed. Funds are instantly deducted from your Huggg wallet.
05
Share
Links are sent instantly and recipients can redeem vouchers right away from the retail choice you gave them.
Discover our platform
Only pay for vouchers that are redeemed
Any vouchers that are not claimed are refunded to your wallet as soon as they expire.
No licence fee
We are able to make a small margin from retailers, which means that we don’t have to charge a licence fee, or any charges for any vouchers, except for cash or energy.
Dignity for the recipient
Huggg gives your recipients choice, 
an easy user experience, and personal support wherever it’s needed.

Frequently asked questions

If you can't find what you're looking for here, head to live chat or book a call here.

See all FAQ

How much does it cost?

Huggg is completely free to use and it's free to send all vouchers and goods except for cash and energy vouchers, which have a per voucher fee.

How do I set up an account?

Email disbursements@huggg.me or click here to let us know you'd like a Huggg account. We'll be in touch to find out a bit more about you, then send your sign up link as soon as you're ready to begin using Huggg.

How long does it take to get started?

You can set up an account in minutes, top up using a credit card and start sending vouchers. If you need to transfer money via BACS first it can take 1-3 day for us to receive funds to your Huggg wallet.

What retailer vouchers does Huggg offer?

Click here to see all the retailers you can access on Huggg.

Can my team members use it?

Yes, as team admin you control who to invite or remove from the team. Give everyone access to the main Huggg wallet, or manage funds into discrete wallets for specific teams or colleagues to access separate pots.

Is this the right Huggg for councils and charities?

Yes. payments.huggg.me is the Huggg platform for councils, housing associations and charities delivering welfare and hardship support. For employee or client gifting, visit huggg.me


 

Can Huggg support Household Support Fund (HSF) and Crisis and Resilience Fund (CRF) schemes?

Yes. Huggg supports delivery of Household Support Fund and Crisis and Resilience Fund schemes using voucher, cash and essential goods pathways with reporting visibility.

Can Huggg support Free School Meal vouchers, heating support and white goods provision?

Yes. Huggg can support Free School Meal voucher programmes, heating and energy support, and essential household goods including white goods.

Need help redeeming your voucher?
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  • Mon-Fri > 9am to 5pm
  • Support Team > support@huggg.me