Welfare Payments
Deliver public funds with confidence.
End-to-end payouts with national reach, partner delivery, and audit-ready control - built for CRF and beyond.
This page is for councils, housing associations and charities delivering welfare support. If you are looking for employee or client gifting for businesses, visit huggg.me.
Trafford Council
"We are very pleased with the quality of the Huggg platform, the system administration is straight forward and reliable and we appreciate the responsiveness of the Huggg team.
The process for end users, from receiving the link code to generating a voucher for their preferred supermarket, is intuitive and user friendly and we have received very positive feedback from schools and families."
Monica Tandon
Senior FIS Officer
North Northamptonshire County Council
“The Huggg system is very user friendly and simple to use in terms of the physical distribution of vouchers. Huggg also provides excellent coverage in terms of the supermarkets at which the vouchers can be used.
Huggg has provided an outstanding service to North Northamptonshire County Council. ”
Chris Wickens
Head of School Place Planning, Children’s Services
Nottinghamshire County Council
"The process is so easy, once a request is made, a parent can receive their voucher within minutes. Huggg is well thought out having the ability to provide vouchers by text, email or hard copy.”
Irene Kakoullis
Group Manager for Early Childhood Services
Homelink Lewes
“The best way we can get our food and energy grant service out is through Huggg. It allows us to get food and energy vouchers out to clients in desperate need instantly to their phones.”
Shaun Gilbert
Client Manager
1 / 4
Trafford Council
"We are very pleased with the quality of the Huggg platform, the system administration is straight forward and reliable and we appreciate the responsiveness of the Huggg team.
The process for end users, from receiving the link code to generating a voucher for their preferred supermarket, is intuitive and user friendly and we have received very positive feedback from schools and families."
Monica Tandon
Senior FIS Officer
North Northamptonshire County Council
“The Huggg system is very user friendly and simple to use in terms of the physical distribution of vouchers. Huggg also provides excellent coverage in terms of the supermarkets at which the vouchers can be used.
Huggg has provided an outstanding service to North Northamptonshire County Council. ”
Chris Wickens
Head of School Place Planning, Children’s Services
Nottinghamshire County Council
"The process is so easy, once a request is made, a parent can receive their voucher within minutes. Huggg is well thought out having the ability to provide vouchers by text, email or hard copy.”
Irene Kakoullis
Group Manager for Early Childhood Services
Homelink Lewes
“The best way we can get our food and energy grant service out is through Huggg. It allows us to get food and energy vouchers out to clients in desperate need instantly to their phones.”
Shaun Gilbert
Client Manager
1 / 4
Support solutions for Local Authorities, Housing Associations and Charities
Our platform allows you to quickly disburse the funds that your community needs, and track the results.
Common use cases include Household Support Fund (HSF), Crisis and Resilience Fund (CRF), Free School Meal vouchers, heating support and white goods provision.
Retail vouchers
A massive range of top brands from supermarkets to home essentials and clothing.
Energy & Water Vouchers
Our prepaid digital Mastercards can pay bills at Water or Energy companies. Meter top ups available.
Cash Vouchers
Send vouchers for Post Office, PayPoint or PIN4ATM to ensure instant support.
Appliances & White Goods
Send appliances from washing machines to air fryers direct to homes. Delivery and installation included.
Winter Warmth & Energy Packs
A selection of curated goods to keep people and homes warm in winter.
How Huggg works
We make it really easy for organisations of all sizes to send vouchers to individuals or at scale. Here's how:
01
Shop
Choose from a wide range of retail or cash vouchers or select from our delivered goods collections.
02
Select Value
Choose the value of the voucher. For goods, values include delivery and VAT.
03
Personalise
Write a custom message then choose your sending method from email, text or printed letter.
04
Checkout
Check the details, save to draft or proceed. Funds are instantly deducted from your Huggg wallet.
05
Share
Links are sent instantly and recipients can redeem vouchers right away from the retail choice you gave them.
Only pay for vouchers that are redeemed
Any vouchers that are not claimed are refunded to your wallet as soon as they expire.
No licence fee
We are able to make a small margin from retailers, which means that we don’t have to charge a licence fee, or any charges for any vouchers, except for cash or energy.
Dignity for the recipient
Huggg gives your recipients choice,
an easy user experience, and personal support wherever it’s needed.
Frequently asked questions
If you can't find what you're looking for here, head to live chat or book a call here.
How much does it cost?
How do I set up an account?
How long does it take to get started?
What retailer vouchers does Huggg offer?
Can my team members use it?
Is this the right Huggg for councils and charities?
Can Huggg support Household Support Fund (HSF) and Crisis and Resilience Fund (CRF) schemes?
Can Huggg support Free School Meal vouchers, heating support and white goods provision?
Need help redeeming your voucher?
Explore why our customers love using Huggg
