Government Commercial Agency (GCA) Framework Supplier
Huggg is an approved supplier on the Government Commercial Agency’s Payment Solutions 3 framework.
Trusted supplier to government organisations since 2020
Huggg helps public sector organisations across the UK get funds to the people who need them.
Government Commercial Agency
The Government Commercial Agency (GCA) buys common goods and services for the UK public sector. It was formed on 1 April 2026, when Crown Commercial Service (CCS) merged with several Cabinet Office commercial teams.
GCA sets up framework agreements. A framework is a list of suppliers that GCA has already assessed, on terms it has already agreed. Public sector organisations can then buy from those suppliers without running a full tender of their own.
Huggg has been a CCS supplier since the first voucher framework was created in 2020. Since then, we’ve worked with local authorities to deliver hardship funding, the Household Support Fund and now the Crisis and Resilience Fund.
Security and compliance
To join a GCA framework, a supplier has to pass GCA’s checks. We hold Cyber Essentials Plus and ISO 27001 certification, so every transaction on Huggg is protected for you and your recipients.
Benefits
Only pay for vouchers that are redeemed
Any vouchers that are not claimed are refunded to your wallet as soon as they expire.
No licence fee
We are able to make a small margin from retailers, which means that we don’t have to charge a licence fee, or any charges for any vouchers, except for cash or energy.
Dignity for the recipient
Huggg gives your recipients choice, an easy user experience, and personal support wherever it’s needed.
Payment Solutions 3 is now open
Huggg is an approved supplier on Payment Solutions 3 (RM6383), Lot 3: Vouchers. Central government and the wider public sector can now buy our vouchers through the framework, including retail, energy and cash vouchers or bank payments.
To request a buyer’s pack, email disbursements@huggg.me.
Frequently asked questions
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How much does it cost?
Huggg is free to use. It’s free to send all vouchers and goods except cash and energy vouchers and Bank Payments, which carry a per voucher fee.
How do I set up an account?
Email disbursements@huggg.me or click here to let us know you'd like a Huggg account. We'll be in touch to find out a bit more about you, then send your sign up link as soon as you're ready to begin using Huggg.
How long does it take to get started?
You can set up an account in minutes, top up using a credit card and start sending vouchers. For a team such as a CRF suppot team to onboard may take around 3 weeks including set up and training. Wallet must be topped up before placing orders. BACS transfers can take 1-3 days for us to receive funds to your Huggg wallet.
What can I send on Huggg?
You can send the following vouchers on Huggg: supermarkets, clothing, home essentials & furniture, school uniform, fuel and other payments and cash. You can also send these items direct to home: white goods and small appliances, furniture, heaters, winter warm packs and insulation products.
What retailer vouchers does Huggg offer?
Click here to see all the retailers you can access on Huggg.